SHIPPING & RETURNS

Shipping Policy

ScorpionStores.com offers different shipping options, depending on the item ordered and its available shipping functionalities.

Domestic shipping (US and Canada)

Flat Rate (Standard) (3–4 business days after fulfillment)
Standard rate with CO2 offsetting (3–4 business days after fulfillment)
Express (1–3 business days after fulfillment)

Customs fees

Depending on your order’s destination and fulfillment location, you might have to pay customs fees. The fees vary depending on the order value, country limits, and other factors.

Who pays the customs duties & taxes?

Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. Your end customer is responsible for these fees. Any fees are paid to appropriate customs agency by the customer. Keep in mind that customs agencies often calculate duties/fees based on the declared retail price.

For international orders shipped to Canada and the UK, customers with live rates in specific stores can choose the Delivered Duty Paid (DDP) option, which automatically applies customs duties and taxes to the shipping rate. That way, the customer has already covered customs duties and fees before the shipment is dispatched, ensuring faster customs clearance and a hassle-free delivery experience.

Live shipping rates

Live rates are calculated by carriers in real-time and displayed during order checkout on your storefront. These rates are determined by the order fulfillment location, shipping destination, shipping method, and carrier pricing.

Return address

ScorpionStores.com Customer Service will provide the exact return address as part of the communication about returns and/or exchanges.

Return Policy

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you or your customers notice an issue on the products or anything else on the order, please submit a problem report.

The return address is set by default to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days. If Printful's facility isn't used as the return address, you would become liable for any returned shipments you receive.

Defects and Other Damage Sustained

If your order shows up damaged, we’ve got your back. We want to make things right as quickly as possible, so here’s what you need to do.

Report by email

To report the issue, send an email to customerservice@scorpionstores.com. Include:

A clear photo showing the entire damaged item,
Your order number, and
A short description of the issue.

Note: Using the email address linked to your account helps us locate your order faster.

Important notes

A full photo of the damaged item is always required to assess the issue and offer a solution. Without it, we won’t be able to proceed with a reprint or any other resolution.

Once we’ve received your email and reviewed the report, we’ll follow up with the next steps. If the damage qualifies, we’ll cover the reprint and shipping costs.

Wrong Address

If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed

Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).

If you haven't registered an account on ScorpionStores.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).

ScorpionStores.com does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Returns by Customer

Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are evaluated on a case-by-case basis solely at the discretion of ScorpionStores.com.

Notification for EU consumers

According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

therefore Printful reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.